Frequently Asked Questions
How can we assist you today?
FAQs - Property Owners
1. Property Management
What do your services cover?- What is your experience?
- How do you filter guests?
- How does it work with cleaning fees?
- What if we need a handyman?
- How do you create the Airbnb listing?
2. Financial & Contractual Details
- How will I get paid?
- How does it work for damages?
- What happens if we ever want to stop the engagement?
- What are your rates?
- How do you optimize pricing?
- How can I contact you?
3. Property Usage & Access
- What if I want to use the property for myself?
- What access will I have?
- What if we bring a client who is interested in renting our chalet at a time that it is not already rented (not family and friends)?
- How does your customer service work?
- How do you handle inventory reporting?
- How do you report damages?
FAQs - Guests
1. Check-In/Out and Parking
- How does the check-in process work?
- What time is check-in?
- What time do we need to check out by?
- Is early check-in or late check-out available?
- Can we park before check-in or after check-out?
2. Policies and Property Rules
- Can we smoke or have a party at the property?
- Can we have visitors during our stay?
- Can I cancel my reservation and get a refund?
- Are pets allowed?
- Is there a minimum or maximum stay length?
3. Amenities and Housekeeping
- What should I do if the WiFi isn’t working?
- What should we do with the towels and linens when checking out?
- Where should we put our garbage?
- Do you have other listings we can see?
Not what you are looking for? Feel free to Contact us.
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